RETURNS & EXCHANGES
Print-on-Demand Merchandise
Merchandise sold through the ceeshop.com.au is manufactured specifically for each order through our print-on-demand production partner, unless otherwise identified as a Limited Collection product.
As these products are made to order, we do not accept returns, exchanges, refunds, or cancellations for:
- Change of mind
- Incorrect size selection
- Accidental orders
Please carefully review product descriptions, sizing information, and size guides before placing your order.
Limited Collection Products
If you change your mind about a Limited Collection product, please contact us within 30 days of receiving your order at shop@cuttingedgeengineering.com.au.
For change-of-mind returns, customers are responsible for all return shipping costs. Any return shipment must be sent back to Australia at the customer's expense. Original shipping charges are non-refundable.
Damaged, Defective or Incorrect Items
If any product arrives damaged, defective, mislabelled, or incorrect, please contact us within 30 days of receiving your order at shop@cuttingedgeengineering.com.au.
To help us assess the issue, please include:
- Your order number
- A description of the problem
- Clear photos showing the issue
Once reviewed, we will provide a replacement or refund where appropriate.
Return Conditions
To be eligible for an approved return or replacement, items must be unworn, unused, with tags attached, and in their original packaging where applicable.
Please do not return any items without contacting us first. If a return is approved, we will provide instructions on how to proceed.
Refunds
Once a claim has been reviewed and approved, any applicable refund will be issued to the original payment method.
Please note that it may take several business days for your bank or payment provider to process and display the refund.
European Union Customers
Customers located in the European Union may have additional consumer rights under applicable local laws.
Please note that our print-on-demand merchandise is manufactured specifically for each order and may be exempt from standard withdrawal and cancellation rights under applicable consumer protection laws.
For Limited Collection products, customers located in the European Union are entitled to a 14-day cooling-off period from the date the item is received. If you wish to exercise this right, please contact us within 14 days of receiving your order to begin the return process.
Unless otherwise required by law, customers are responsible for the cost of returning items to Australia. Return shipping costs will vary depending on the item's size, weight, carrier, and location.
Questions?
For any questions regarding your order, please contact us at: