RETURNS & EXCHANGES

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

Our policy covers: products that arrive damaged or mislabelled.

Our policy does not cover: products that are ordered in the wrong size, if you change your mind, Limited Collection products or sale items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

IMPORTANT: To start a return, please contact us at shop@cuttingedgeengineering.com.au If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

We are not responsible for the return shipping costs of the items, and you must cover any costs associated with returning the original item(s).

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at shop@cuttingedgeengineering.com.au

SHIPPING POLICY

FULFILMENT TIMES

It takes 3–7 days to fulfill an order, after which it’s shipped out. You will receive a notification by email when your order has shipped. The shipping time depends on your location and the product you have purchased, but can be estimated as follows:

LIMITED COLLECTION PRODUCTS
(Shipped from our headquarters in Australia)

ALL OTHER PRODUCTS
(Shipped from our On-demand order fulfillment company with facilities worldwide)

SHIPPING RATES

Shipping rates and charges for your order will be calculated and displayed at checkout. 

Additional postage costs apply for products ordered from the ‘LIMITED COLLECTION’ range. These products are stocked in limited quantity at our CEE headquarters in Australia and are posted separately to other items.

INTERNATIONAL SHIPPING

We offer international shipping worldwide.