FAQs

FREQUENTLY ASKED QUESTIONS

DELIVERY

When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. You will receive a notification when your order has shipped. The shipping time depends on your location and the product you have purchased, but can be estimated as follows:

LIMITED COLLECTION PRODUCTS
(Shipped from our workshop in Australia)

Country

Standard Postage times

Express Postage times

Australia

2-7 business days

1-2 business days

New Zealand

7–12 business days

5–8 business days

USA

10–18 business days

7–12 business days

Canada

15–25 business days

10–20 business days

Europe

9–20 business days

7–15 business days

UK & Ireland

1225 business days

918 business days

Japan

9–16 business days

5–12 business days

Other International

9–25 business days

7–20 business days

ALL OTHER PRODUCTS
(Shipped from our On-demand order fulfillment company with facilities worldwide)

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

It is difficult to predict the shipping times. Some countries are not accepting deliveries or travel is currently suspended. We are sorry if we are unable to ship your product to you at this time and you will be offered a full refund if this is the case.

Where will my order ship from?
Your products may ship from a range of destinations as we work with an on-demand order fulfillment company that has facilities worldwide! Our Limited Collection products are shipped directly from our CEE headquarters in Australia.

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Why is my shipping/postage so expensive?
We may split an order into multiple shipments due to packaging, fulfillment location or for Limited Collection products. Shipping costs for orders with multiple shipments will be higher than for orders with a single shipment.

Our Limited Collection products are made and stocked in limited quantity at our CEE headquarters in Australia and are shipped directly from us. They are posted separately to other items and additional international postage costs apply.

My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbours in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at shop@cuttingedgeengineering.com.au with your order number.

ORDERS

How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

Our Limited Collection products are locally sourced and embroidered on the Gold Coast, Australia.

How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at shop@cuttingedgeengineering.com.au

Will I get my order in one shipment?
No, not always. We may split an order into multiple shipments for the following reasons:

  • Product packaging. Some of our products are individually packaged to ensure their shape and provide extra cushion and durability. The products we'll always ship separately are mugs, wall art, stickers, jewellery, backpacks, pillows with stuffing, and snapback hats.
  • Fulfilment location. We use an On-demand order fulfilment company who fulfill products in multiple locations (e.g., US, EU, AU), so if your order consists of products that have different fulfilment locations, the products will be shipped separately.
  • Limited Collection. Our Limited collection items are our exclusive signature look CEE merchandise. These products are made and stocked in limited quantity at our CEE headquarters in Australia and are shipped directly from us. They are posted separately to other items and additional international postage costs apply.
I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at shop@cuttingedgeengineering.com.au as soon as possible with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

RETURNS

What’s your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if the item is damaged or mislabelled. Our return policy does not cover products that are ordered in the wrong size, if you change your mind, Limited Collection products or sale items. Click here to see our full 30 day return & exchange policy.

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at shop@cuttingedgeengineering.com.au with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/colour?
At this time, we don't offer exchanges if you change your mind or have ordered the wrong size. If you are unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it is possible that an item you ordered was mislabelled. If that’s the case, please let us know at shop@cuttingedgeengineering.com.au a week after receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund!

Return Policy
Click here to see our full 30 day return & exchange policy